Privacy Policy
Last updated: January 2026
Privacy at a glance
In short: Trust Up is designed to help people coordinate care without turning attention, data, or relationships into a product.
What we collect
- •Account info (name, email, login details)
- •Basic usage and device logs
- •Location only if you enable features
- •Info shared inside your Circle
We do not collect sensitive biometric data.
How we use it
- •Providing and securing the service
- •Support and improvements
- •Legal compliance
We do not use data for engagement or ranking.
What we don't do
- ✕No public feeds
- ✕No ads or attention algorithms
- ✕No selling personal data
- ✕No third-party data brokers
Who sees it
- •Only people you invite to your Circle
- •Staff only for support/security
Our Promise
If we ever change ownership, your Circle remains private. We will notify you 30 days in advance, and you will always have the right to delete your data before any transfer.
1. Overview
This Privacy Policy explains how Trust Up L3P ("Trust Up," "we," "us," or "our") collects, uses, and protects personal information when you use our website, mobile application, and related services (collectively, the "Services"). Trust Up is designed to support care coordination in trusted groups — without public feeds, advertising pressure, or marketplaces. We collect only what is necessary to operate the Services and keep them secure.
2. Information We Collect
Information you provide to us
We collect personal information you voluntarily provide when you:
- Create an account
- Contact us
- Post needs, offers, or messages in a Circle
This may include:
- Name
- Email address
- Phone number
- Username and password
- Contact preferences
- Billing details (for organization accounts)
We do not collect sensitive personal information.
Information collected automatically
When you use the Services, we automatically collect limited technical data such as:
- Browser type
- Device type
- Usage timestamps
- Pages or features accessed
- Device identifiers
- Operating system and app version
- IP address
- Approximate location (based on IP or device settings, if enabled)
This information is used to operate, secure, and improve the Services.
3. How We Use Your Information
We use personal information to:
- Create and manage accounts
- Operate the app and facilitate coordination in your Circles
- Notify you of Circle activity or account updates
- Respond to inquiries and support requests
- Maintain security and prevent fraud
- Comply with legal obligations
We do not use your information for targeted advertising or behavioral profiling.
5. Third-Party Services and Links
The Services may link to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.
7. How Long We Keep Information
We keep personal information only as long as necessary to:
- Provide the Services
- Meet legal and regulatory requirements
When information is no longer needed, we delete or anonymize it.
8. How We Protect Your Information
We use reasonable technical and organizational safeguards to protect personal information. However, no system can be completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing
Managing your account information
You can review and update certain account information by logging into your account settings.
Product updates
You can opt out of product update emails by following the unsubscribe instructions included in these emails or contacting us.
To exercise your rights, contact us at help@trustup.org.
10. Do-Not-Track Signals
Some browsers offer Do-Not-Track (DNT) signals. There is no consistent standard for DNT, so we do not currently respond to these signals.
11. Additional Rights for California Residents
California residents have additional rights under the California Consumer Privacy Act (CCPA).
Categories of Personal Information Collected
| Category | Examples | Collected |
|---|---|---|
| Identifiers | Name, email address, IP address | Yes |
| Customer records | Contact information, account details | Yes |
| Protected classifications | Age, gender | No |
| Commercial information | Purchase history | No |
| Biometric information | Fingerprints, voiceprints | No |
| Internet activity | App usage, interactions | Yes |
| Geolocation data | Approximate device location | Yes |
| Audio or visual information | Photos or recordings | No |
| Professional information | Employment history | No |
| Education information | Student records | No |
| Inferences | Profiles or behavioral predictions | No |
Trust Up does not sell personal information and has not sold personal information in the past twelve (12) months.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The revised date will reflect the latest version.
13. How to Contact Us
If you have questions about this policy, contact us at:
Trust Up L3P
77 Cornell St, Office 117
Kingston, NY 12401
Email: help@trustup.org
14. How to Review, Update, or Delete Your Information
You may request access to, correction of, or deletion of your personal information by contacting us at help@trustup.org.
Information from social logins
If you choose to sign in using a third-party account (such as Google or Facebook), we receive limited profile information as permitted by that provider. We use this information only to create and manage your account.