Terms of Use

These Terms of Use (“Terms”) are a legally binding agreement between you (“you”) and TrustUp L3C (“TrustUp,” “we,” “us,” “our”) governing your access to and use of TrustUp’s services, including:

• our websites (including trustup.app and trustup.org),
• our mobile applications,
• and any optional physical or connected experiences we operate (such as kiosks, lockers, lights, QR codes, or related displays) (collectively, the “Services”).

By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

If you are using the Services on behalf of an organization, group, or entity, you represent that you have authority to bind that entity to these Terms.

TrustUp is a coordination tool. People use it to share:

• Needs (requests for help, items, support, or coordination), and
• Resources (offers of time, items, information, space, or support).

TrustUp is not:

• a guaranteed fulfillment service,
• a medical provider, emergency service, or crisis response system,
• a background-checking or identity verification service,
• a marketplace today (see Section 7 for future possibilities).

TrustUp may help people connect, but any agreements, meetups, exchanges, or follow-through happen between users.

You must be at least 13 years old to use the Services. If you are under the age of majority where you live, you may only use the Services with permission and supervision of a parent/guardian.

You may not use the Services if:

• you are prohibited under applicable law, or
• your account has been suspended or terminated.

You may need an account to use certain features. You agree to:

• provide accurate information,
• keep your login credentials secure,
• promptly update your information, and
• be responsible for activity under your account.

We may reclaim or change usernames that are misleading, infringe rights, or violate these Terms.

TrustUp may allow you to create or join Circles/Groups that share Needs and Resources.

Default privacy: Circles/Groups are generally intended to be private and invite-based. If we offer features that expand visibility (e.g., group directories, discovery feeds, or public postings), we will describe those options clearly and provide controls (see Section 11).

You are responsible for whom you invite and what you share.

TrustUp may provide tools to:

• post Needs and Resources,
• respond to others,
• organize threads, and
• coordinate by moving the conversation to real-world communication channels (text, call, email, meetups, etc.).

You are responsible for your interactions. Use good judgment, follow local laws, and prioritize safety.

TrustUp does not guarantee that any Need will be met or that any Resource is accurate, safe, or lawful.

Not a marketplace today. TrustUp does not currently provide a built-in checkout, escrow, or payments marketplace for user-to-user transactions.

Future possibility: We may introduce optional features that support paid exchanges (for example: allowing a user to request payment for an item or service, or enabling organizations to post paid offerings). If we do:

• additional terms may apply,
• payment processors’ terms will apply,
• and we may require identity verification, fees, and compliance steps.

Until then, if users choose to exchange money, goods, or services outside TrustUp, they do so at their own risk.

Anything you post, upload, or share through the Services (“User Content”) remains yours, but you grant us a limited license to operate the Services.

Your responsibilities

You represent that your User Content:

• is truthful to the best of your knowledge,
• does not violate law or others’ rights,
• does not include prohibited content (Section 9),
• and is posted with appropriate consent (e.g., if it includes someone else’s name, photo, or personal information).

License to TrustUp

You grant TrustUp a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and distribute your User Content only as needed to operate and improve the Services and to provide the features you choose (such as sharing within your Circle, or optional discovery settings).

Removal

You can delete certain User Content through the Services. We may retain limited copies as required for legal, safety, fraud prevention, or backup purposes.

You may not use the Services to:

• harass, threaten, or exploit others,
• share illegal content or facilitate illegal activity,
• impersonate others or misrepresent identity,
• post content that is hateful, sexually exploitative, or violent,
• share private personal data without consent (e.g., doxxing),
• distribute malware, scrape the service, or interfere with security,
• or use the Services for spam or deceptive solicitation.

Prohibited items: If we allow item/resource postings, you may not use the Services to offer or request illegal or heavily regulated goods/services (including illegal drugs, weapons, etc.). We may publish a more detailed prohibited items list later.

We may review content and take action if we believe there is a violation of these Terms or safety concerns, including:

• removing content,
• limiting visibility,
• suspending or terminating accounts,
• and cooperating with lawful requests.

We are not obligated to monitor all activity, but we may do so to protect the Services and community.

Default: TrustUp is generally designed around private Circles/Groups.

Potential evolution: In the future, we may introduce optional ways to browse Needs/Resources from people you don’t already know (for example, a local “resources” directory, time-limited campaigns, or public/community postings). If we do, we will:

• clearly label what is public vs. private,
• provide controls to opt in/out and manage visibility,
• and explain how discovery works within the product and in documentation.

You understand that when you choose to make content more broadly visible, others may view, share, or act on it, and we cannot control what they do outside the Services.

The Services may link to third-party websites or tools (e.g., mapping, forms, social login). We are not responsible for third-party services, and your use is subject to their terms and privacy practices.

The Services and all associated software, design, and branding are owned by or licensed to TrustUp and protected by applicable laws. You may not copy, modify, reverse engineer, or distribute our materials except as allowed by law or with written permission.

TrustUp may operate optional physical or connected features (e.g., kiosks, lockers, lights, QR codes). These may:

• display curated information or directories,
• provide an interface to view or submit resources,
• or support coordination in physical locations.

You agree to:

• use any physical equipment safely and lawfully,
• follow posted instructions and location rules,
• and not damage or tamper with equipment.

Availability and uptime of physical features are not guaranteed.

If you use our mobile application:

• you receive a limited, non-transferable license to use it for your personal or organizational coordination purposes,
• you may not decompile or attempt to extract source code except as permitted by law.

If you downloaded the app from a third-party store (Apple App Store/Google Play), their terms may also apply.

Your use of the Services is also governed by our Privacy Policy. Please read it carefully.

We may modify, suspend, or discontinue the Services (or any part) at any time. We do not guarantee uninterrupted availability, and features may change over time.

Disclaimers

The Services are provided “as is” and “as available.” TrustUp makes no warranties about accuracy, safety, or reliability of user content or outcomes.

Limits of liability

To the maximum extent allowed by law, TrustUp will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits/data, arising from your use of the Services.

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You agree to defend, indemnify, and hold TrustUp harmless from claims arising out of your use of the Services, your User Content, or your violation of these Terms or law.

You may stop using the Services at any time. We may suspend or terminate your access if you violate these Terms or if we believe it’s necessary for safety or integrity of the Services.

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules.

_{{OPTIONAL: include arbitration / forum selection language after counsel review.}}_

At minimum: disputes must be brought in the state or federal courts located in Ulster County, New York, and you consent to jurisdiction and venue there.

We may update these Terms from time to time. We will update the “Last updated” date and, when changes are material, provide additional notice (e.g., in-app, on the website, or by email if appropriate).

TrustUp L3C

77 Cornell Street, Office 117

Kingston, NY 12401

United States

Email: help@trustup.org